Privacy Policy
Effective Date: 20 August 2024
Ells Designs (“Ells Designs”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website or engage our services.
1. Information We Collect
We may collect personal information that you provide to us when you:
submit an enquiry through our website
contact us by email, phone or social media
engage Ells Designs for services
request a quote or proposal
subscribe to our mailing list
otherwise communicate with us.
This information may include your name, email address, phone number, business name, website or social media details, billing information and any other information you choose to provide.
We may also automatically collect limited information about how you use our website, such as your device, browser, pages visited and general website usage information.
2. How We Use Your Information
We use your personal information to:
respond to enquiries
provide and manage our services
communicate with you about your project
prepare quotes, proposals and invoices
process payments
send marketing or business updates where you have chosen to receive them
improve our website and services
meet our legal and administrative obligations.
We will only use your personal information for purposes reasonably connected with our business and the services we provide.
3. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third-party providers where necessary to operate our business or provide our services. These may include website hosting providers, payment processors, accounting software, email marketing platforms, cloud storage services and other business or technology providers.
Some of these providers may be located outside Australia or store information outside Australia.
We may also disclose your information where required by law or where reasonably necessary to protect our legal rights or the safety of others.
4. Website & Cookies
Our website may use cookies and similar technologies to help the website function, understand how visitors use the site, and improve your browsing experience.
Third-party services used on our website may also collect information through cookies or similar technologies.
You can control or disable cookies through your browser settings, although this may affect some website functionality.
5. Keeping Your Information Secure
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no method of storing or transmitting information online is completely secure, so we cannot guarantee the absolute security of information provided to us electronically.
6. Accessing Your Information
You may contact us if you would like to know what personal information we hold about you or if you believe your information is incorrect or needs to be updated.
We may need to verify your identity before providing access to or changing your information.
7. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and other websites.
Ells Designs is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will publish any changes on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Ells Designs Collective
ABN: 27 245 950 021
Email: hello@ellsdesigns.com.au